Privacy Policy

We collect information in several ways:

We use information we collect for purposes including:

• Providing the Services – Reviewing your documents, organizing and analyzing them for rebuild valuation purposes, preparing your Report, and communicating with you.
• Operating and improving our website – Monitoring performance, debugging issues, and enhancing user experience.
• Customer support – Responding to your questions, requests, and feedback.
• Communications – Sending service-related messages (e.g., order confirmations, document requests, delivery of Reports) and, where permitted, marketing or informational messages about ClaimArchitect.
• Analytics & advertising – Understanding how visitors use our site, measuring the effectiveness of our campaigns, and improving our outreach and ad targeting.
• Security & compliance – Detecting and preventing fraud, abuse, or misuse; complying with legal obligations; enforcing our Terms.
• Research & development – Improving the accuracy, performance, and quality of our systems, including our AI tools and valuation processes. When possible, we use aggregated or de-identified information for these purposes.

We use the content of your documents (policies, estimates, photos, etc.) primarily to provide and improve our rebuild valuation Services, including training and refining our internal models and workflows, subject to appropriate safeguards and in accordance with this Policy. We do not use your documents to provide legal advice or to make claim or coverage decisions.

We may use third-party or proprietary AI tools and chatbots to:

• Analyze documents, images, and text for rebuild valuation and internal organization;
• Generate summaries, extractions, and structured data;
• Answer general questions and guide you through the site or intake process.

When you interact with our chatbot or AI-powered tools:

• Your messages and the responses may be logged;
• They may be reviewed by human staff for quality, safety, and improvement;
• They may be used to train and refine our internal systems and workflows.

We take steps to protect your information, but AI systems are not perfect and may sometimes generate incorrect or incomplete information.

Chatbot interactions and AI outputs should not be treated as legal, tax, financial, or insurance advice, and should not be your sole basis for decisions about your claim or coverage.

We use cookies and similar technologies to:

• Keep you logged in or remember your preferences;
• Measure website traffic and usage patterns;
• Understand which content and pages are most useful;
• Support advertising and retargeting on platforms such as Google, Meta, and LinkedIn (e.g., via pixels or tags).

You can:

• Adjust your browser settings to block or delete cookies (this may impact site functionality);
• Use browser or platform tools to opt out of certain interest-based ads.

Our Services are primarily targeted to users in the United States, and we do not currently implement region-specific cookie consent mechanisms for non-U.S. regions.

We may share your information in the following ways:

We may use your contact information to send marketing or informational communications about ClaimArchitect and related services, including via email, phone, or SMS, where permitted by law.

We may:

• Use information you provide directly (e.g., form fills, calls);
• Use information obtained from public or professional sources, including LinkedIn, property records, and other directories, for outreach to homeowners and related contacts in the United States.

You can opt out of marketing communications at any time:

• For email: use the unsubscribe link in the message;
• For SMS: reply "STOP" or follow the instructions in the message;
• Or contact us directly using the information in Section 13.

Service-related communications (e.g., order confirmations, document requests, delivery of Reports) are not considered marketing and may still be sent even if you opt out of marketing.

We retain your information for as long as reasonably necessary to:

• Provide the Services;
• Maintain business and legal records;
• Comply with our legal obligations;
• Resolve disputes, enforce our agreements, and protect our rights.

We may retain Reports and related data for internal recordkeeping, quality assurance, and to maintain a history of our rebuild valuations.

We may also anonymize or aggregate information so that it no longer identifies you and use it for legitimate business purposes, including analytics and research.

Because we are focused on the United States, international privacy regimes (such as the GDPR) may not fully apply. However, we aim to honor reasonable requests consistent with U.S. law.

Depending on your state of residence and applicable law, you may have rights such as to:

• Request access to the personal information we hold about you;
• Request correction of inaccurate or incomplete personal information;
• Request deletion of certain personal information;
• Object to or restrict certain processing;
• Opt out of certain data sharing for targeted advertising or "sale" (where applicable).

To exercise any of these rights, please contact us at privacy@claimarchitect.com and include "Privacy Request" in the subject line. We may need to verify your identity before responding and may deny or limit requests where permitted by law.

We use reasonable technical, administrative, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure.

However, no system or transmission over the internet can be guaranteed 100% secure. You use the Services and provide information at your own risk.

Please notify us promptly at security@claimarchitect.com if you believe your account, documents, or interaction with us is no longer secure.

Our Services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected such information, we will take reasonable steps to delete it.

Our Services are primarily intended for users and properties located in the United States. If you access the Services from outside the U.S., you understand that your information may be transferred to, stored, and processed in the United States or other countries, where data protection laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Your continued use of the Services after changes take effect constitutes your acceptance of the updated Policy.

If you have questions or concerns about this Privacy Policy, please contact:

• Email: privacy@claimarchitect.com
• Mailing Address: Buildz LLC, 409 Westminster Ave, Venice, CA 90291
• Phone: (831) 264-3911